Is it bad etiquette to refuse to massage someone if they will not strip, bad service?

[yardwork]

My husband bought a massage voucher for me.asked lady before he bought it could wife wear clothes, told yes.Hubby gives me voucher He assures me its OK, and even calls them then and there and is told the same thing.I turned up and lady told me to strip to underpants.
I told her i got told i did not have to.she said she cannot do massage.I told her i was very disappointed, i had been told twice its ok, i came all the way here.She tells me she can give me a manicure or a pedi instead,very distant,and that the leftover would be put on another voucher..At no point did she say sorry, or offer a refund.Or any real time to decide, i had 15 seconds.I cried while she was doing my nails and she did not notice or pretended not to.
After she finished the mani she told me that i still had $15 store credit.
I was shocked.the massage was $80 and 45 Min's, the mani was $65.

Do you think that was bad service, what would you have expected would happen after she said she would not do the massage?
Is that too expensive for a manicure? I always see signs for $20 and $25 mani's at other shops.It was a rich lady day spa thing.
I know thats what both my husband and i thought, thats why before he handed over any cash he checked and it was fine then
Then AGAIN we called them before i went in and they said i could wear my shirt if i wanted but to make it thin and cotton.If we were told TWICE its OK then refused when i gor there.Its not like we didnt think of it or check.
The first thing i was ever taught when dealing with customers who feel disapoited is to offer an apology, i cannot beleive that no one seems to think anything of that at all.It doesn't matter WHO is to blame someone should say sorry there was a miscommunication, i apologise for your disapointment. Its not that hard and is the most basic level of etiquette.

 

[Pho]

You need to take off your clothes to get a proper massage. I think that much is just common sense. Anyway, if you need to get things straightened out, you can simply ask about the pricing.

 

[WhiteHat]

You cannot have a massage without taking off you clothes... It really just isn't possible and it can be painful to the massage therapist.

I wouldn't blame the therapist, would blame the receptionist for saying yes.

 

[Lovely]

NO - You DO NOT have to take your clothes off for a massage.
BUT - bear in mind, the masseuse is then limited & the quality of your massage would be compromised - as long as you're fine with that & are aware of that upfront, it shouldn't be a problem. You could wear a sleeveless shirt & shorts - they can massage your arms, hands, neck, lower legs & feet. I don't see why they couldn't do your back as well - just without the massage oils...

You should have been treated with empathy & without a doubt deserved an apology. There is NO excuse for rudeness!

I've been in customer service a LONG time & my personal patience for mistreatment is ZERO tolerance! I would have stood my ground - you had every right to expect to be accommodated. You have the upper hand & you even called beforehand! There is always a diplomatic way to respond to these rude individuals. Your money allows them to keep a job - remember that. Was there a manager or owner you could talk to? A Corporate office? It's never too late to call or speak with someone if it's eating at you.

FYI & for future reference:
I had a massage recently & the masseuse told me that whatever I'm comfortable with is fine as far as clothes go. She gave me some time alone, I went into the private dressing room, put a towel over my bra & panties, got on the table & covered myself with a blanket that she had already set up for me. At no time did she pull the blanket off of me, just moved it when she needed to massage my lower legs (she didn't do my thighs) & my back (for this she unhooked my bra, but hooked it back). When she was done, she left me alone to dress. Very discreet, private, comfortable - that's the way it should be. Some people are nude, some just underwear, some more clothing, it's a matter of comfort & preference...
She even offered reflexology on the feet if someone felt uncomfortable with a stranger touching their body.
It should be an enjoyable experience. Sorry you had to go through that, but you live & learn...

 

[Cold]

You and your husband were mislead. You were told one thing and when you got there the story changed. You don't have to get undressed for a massage, although most spas prefer that you strip down to your undergarments at least. If you are uncomfortable, usually they can accommodate your needs without too much trouble. When the lady told you that she could not do what was agreed, you should have just told her "thank you" and left. Look for places that offer massages through clothes, mall kiosks, or mall stores usually do so.